Shipping Policy
Wellnesse ships to addresses located in the United States and internationally via carriers of our selection. Visit our Customer Support Portal for an updated list of countries we ship to. Orders generally ship within 1-2 business days of the time of placement. Orders placed after 7:00 PM PT will be processed the next business day, excluding weekends and holidays. Domestic orders typically arrive within seven (7) business days, and international orders typically arrive within 20-30 business days, once processed and shipped, depending on where you are located. If a product is on back order and/or if we are experiencing high order volume, the shipping time may vary. Once the item you ordered is back in stock, it will typically ship within 1-2 business days. Shipping charges will be calculated and displayed at checkout. Wellnesse is not responsible for these charges if they are applied and are your responsibility as the customer.
If you do not receive your order within the time frames above, or would like to check the status of your order, please contact us at support@wellnesse.com or call us at 1-850-820-2000. For more information, you may also visit our Customer Support Portal. If you would like to have your order expedited, e-mail us at support@wellnesse.com before placing your order and we will work with you to get your order situated with faster shipping.
Accurate shipping address and phone number are required. We are not responsible for late shipments/missing shipments if you enter incorrect shipping address information. If you discover that you have made a mistake with your order after it has been submitted or wish to cancel your order after you placed it and before it has been shipped, please contact Customer Support immediately by email (support@wellnesse.com) or by telephone at 1-850-820-2000. You must contact us as soon as possible in order to attempt to modify or cancel your pending order. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.
